Core Store Customer Service – call 410-614-1647
Help – Search
- From any Core Store screen, you may search for an item by entering information in the empty Search Field in the Blue Box at the top of the screen.
- You may enter items by product name, key words, or catalog numbers. Partial information may be entered.
- You may also perform an advanced search by clicking on the Advanced Search link in the black bar at the top of the screen. You may narrow your search be selecting to search only items in stock or by a specific manufacturer.
- The Search Results screen will appear with a selection of products. While on the main Search Results screen, you may sort the results by selecting an option in the drop-down Sort menu.
- The Search Results page may be expanded to view more than 20 items per page.
- More information on each product may be obtained by clicking on the highlighted product name. If you click on the highlighted name, a new window pops up where you may learn more about the selected product, add it to your Favorites and/or add the items to your shopping cart. (Detailed descriptions are provided by the manufacturers at their discretion)
Help - Purchase
- After adding all of the items that you want to your shopping cart, you may check out. You may do this directly after a search or you may always click on the Shopping Cart icon at the top of the screen.
- Review the information on the Shopping Cart screen for accuracy and make and additions and corrections as appropriate. Use the Recalculate button to refresh the screen after changes have been made.
- You may also choose to continue shopping or clear the cart from the Cart Review page.
- Once you are satisfied with your order, you will click on the Checkout Now button at the bottom of the page.
- You will be faced with the address page. The system defaults to having your items shipped to the same address as the billing address. You have the ability to add several addresses to your profile if you need to use different lab locations. Click Continue when you are satisfied.
- The final page allows you to edit your order, edit your shipping information, select your shipping method, add a note for the CORE Store staff, and select your payment method. You will need to enter an SAP budget number or a KKI Purchase Oder Number. Split budgets may be noted in the Notes box. Click the check out button.
- The Order Confirmation Screen will appear with your order number and order information. This screen may be printed for your reference.
- You may begin a new search or end your session with the CORE at this time.
- Any questions regarding the status of your order once you have received this confirmation should be addresses by contacting the Core Store Customer Service Department at 410-614-6147. Please have your Order Number available for reference.
Help – Order Information
- Once an order has been submitted, the Order Confirmation screen appears with a re-cap of your order. You may print out the order for future reference.
- An Order Status stating, “Order Submitted to CORE” means that your order has been successfully submitted and is waiting to be retrieved by the Core Store Staff.
- An Order Status stating, “Request Received by CORE” means that your order has been retrieved by the Core Store Staff and is being entered into the Point of Sale System for order/delivery.
- ANY QUESTIONS REGARDING THE STATUS OF YOUR ORDER ONCE YOU HAVE RECEIVED THIS CONFIRMATION SHOULD BE ADDRESSED BY CONTACTING THE CORE STORE AT 410-614-1647.
- After an order has been placed, you may view your Recent Orders by clicking on the Order Number in the Recent Order Box on the right side of the screen.
- You may also view all orders in your history by utilizing the function in your Account Information. Access to you account information is through the Account icon at the top of the screen.
- While viewing orders in your Order History, you have the option of Repeating an Order. This may be a complete repeat or a modification of the order as necessary.
